Returns: Merchandise purchased from Abode New York may be returned for store credit or exchange only within 14 days of delivery if accompanied by original receipt and in original condition and in original packaging. Returns must be pre-authorized by calling 718 388-5383. Returns received and not pre-authorized will be subject to 20% restocking fee. Non-stock items, special orders, lighting items are not returnable. Refunds are not issued except in the case of defective merchandise we are unable to replace. Returns should be properly packed and sent at the customer's expense, to:
Abode New York, 64 Havemeyer Street, Apt. 3A, Brooklyn, New York 11211
Actual cost of shipping item to you will not be credited or refunded. Store credit is valid for one year from date of issue. Thereafter, unused credit is forfeited. Claims for defective or damaged items must be filed within 14 days of delivery.
Cancelations: items may be cancelled 24 hours after placing your order. Please call 718 388-5383 or email firstname.lastname@example.org to cancel your order. After 24 hours, orders will be processed and the item you purchased will be unable to be cancelled.
Incorrect, Defective or Damaged Items:
- If you have received an item that has been damaged during shipment, please contact Abode New York immediately by phone 718 388-5383 or email email@example.com.
- Do Not sign for the delivery until you have inspected it and are 100% sure that your furniture is perfect. Abode New York will not be held responsible for items after they have been delivered and signed for.
- If damage is visible, reject the shipment, be sure the driver notes the damage and contact Abode New York at 718 388-5383 as soon as possible. We will file a damage claim with the shipper, pick up the damaged item or ship a replacement or replacement parts as soon as possible.
- For damages concealed at the time of delivery, promptly take photos of the damaged item and the packaging within 24 hours of delivery. Do not throw out the any packing.
- If the item(s) sent was incorrect, or defective, please contact Abode New York at 718 388-5383 or email immediately. Please do not send back these items prior to contacting us.
- If you have received a damaged product that can be remedied with replacement parts, and choose to return an item rather than accept replacement parts, you will be refunded the amount of your order less any unpaid shipping charges (see above).